Forkeeps Refund Policy

At Forkeeps, we are committed to ensuring a seamless experience for both buyers and sellers. Below are the guidelines for refunds:

1. Order Cancellation and Refunds

• If an order is cancelled due to seller inactivity (e.g., the seller is unresponsive or fails to confirm the order within the stipulated time), the buyer will be automatically refunded.
• The refunded amount will be credited to the buyer’s Forkeeps Balance, which can be used for future purchases on the platform or withdrawn.

2. Refund Process for Sellers

As a seller, if a buyer requests a refund:

1. Coordinate with the Buyer:
   • Use the Forkeeps chat feature to communicate with the buyer.
   • Arrange to prepare the item for pickup if the refund request is valid and the item needs to be returned.
2. Contact Forkeeps Support:
   • Once the item is ready for pickup, send a refund request to Forkeeps support via the app.
   • Forkeeps will arrange for the item pickup, debit the seller’s balance, and credit the buyer’s Forkeeps Balance with the sale amount.

3. Refund Process for Buyers

As a buyer, if you want to request a refund:

• Please visit our comprehensive refund guide for detailed instructions: How to Get a Refund.
• Refund eligibility depends on the order status and the condition of the item upon return.

Important Notes

• Refunds are processed in compliance with Forkeeps’ policies to ensure fairness to both buyers and sellers.
• Items must meet the platform’s return and refund eligibility criteria before a refund can be initiated.
• Refund amounts are typically credited to the Forkeeps Balance unless specified otherwise.