Buyer Protection

With Forkeeps' buyer protection, we’ve got you covered. 

If your item doesn’t arrive or is significantly not as described, you’ll get a full refund if you report the issue to us within 30 days of the date of purchase. 

You don’t need to pay to be covered. Your full purchase price including shipping is protected automatically.

Buyer protection will only apply when you pay for your item inside the Forkeeps app. We can’t protect you if your purchase was made online but outside of Forkeeps, or in person. 

Buyer protection doesn’t apply to items in Forkeeps' List of Prohibited and Restricted Items, such as non-material goods or electronics. Please see our Terms of Service and Help Centre for more information.