How do I get a refund?

If you want a refund for an item you haven't received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method. 

If you are seeking a refund for reasons outside of these, this will have to be directly arranged between you and the seller.

I changed my mind about my purchase

Private sellers are not required by law to offer refunds.

• Contact the seller first to explain the situation and ask them for a refund 
• Unable to return the item? Consider re-selling the item

My item is not as described

If your item is not as described, you are able to file a dispute in order to resolve the issue. Read our article on disputes

I haven't received my item

If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. You can do this up to 180 days after the purchase.