Struggling to check out for an item you love? Don't worry, drop your seller a message to let them know that you're trying to buy an item, they may be able to place this on hold for you while we look into it.

Why can't I check out?

• The seller may have an issue with their bank account. You will need to message the seller and ask them to contact their bank account to resolve this
• Network issues. There may be an issue with your internet connection, try to check out with just WiFi, or just mobile data
• Your address format may be incorrect. Try finding the correct format of your address, edit or add a new address.

Still unable to purchase?

Send us a report, include the following:

• Your @username
• Your seller's @username
• A screenshot of the error message